Q: Can I order samples?
Yes, we recommend you order a sample before placing an order as the nature of foil blocking is best appreciated in physical form.
Q: Can I change the wording on my chosen design?
The wording on our designs is for illustration purposes only. You can supply whatever wording suits the nature of your wedding and we will format it to make sure that it looks right with the design that you have chosen.
Q: Can I use your invites for an Engagement Party, Birthday or Christening?
All of our invites can be used for any event you like. And since you choose the wording, it’s really up to you how you invite people and what you invite them to!
Q: Can you print guest information on the reverse of my Invitations?
We don’t recommend it as often an indentation shows through from the foiling process. We also think it makes the invitation feel less special and advise on including a separate slightly smaller info card so it doesn’t detract.
Q: How thick is your card?
Our standard range of card for online orders is premium 350gsm.
Q: Do you offer any other card or foil colours?
Yes, we can offer a wide range of alternatives, please contact us and let us know what you’re looking for.
Q: How many invitations should I order?
We advise you order an extra 10–20% to allow for addressing errors or last minute guestlist changes. Reprints are costly due to the manual steps required to process each order, so it is always considerably cheaper to order a few extra up front than to reprint a few more cards later.
Q: Do you have a minimum order?
For all items ordered online unless otherwise stated, our minimum order is 40.
Q: Do you supply envelopes?
Matching envelopes are included with all Invitations and Save the Date Cards. They are not included with RSVP cards.
Q: Can I cancel my order?
You can cancel your order and obtain a full refund at any time before we’ve generated your digital proof. From this point until you sign off the design you can cancel your order and obtain a refund minus a charge for design of the digital proof (cost dependent on order). Once you have approved the proof no refunds can be given unless there is an error on our part. Please view our terms and conditions for full details.
Q: Do you offer international shipping?
International shipping rates are as follows:
Europe 2-3 working days* £20
Rest of the World 12-14 working days* £35
*from time of dispatch.
Please note that we cannot take responsibility for any charges that may be incurred due to tax or import duties. If you are in doubt as to what these may be, we suggest contacting your local customs office or checking their website.
Q: Do you accept returns?
The Foil Invite Company are fully committed to providing the highest quality products, therefore if you are unhappy with your stationery, please contact us straight away. In the event of an error on our part, we will do everything possible to resolve the problem and complete your order correctly. Due to the custom nature of our products we are unable to offer a refund or replacement if the error is on the approved proof.
It is important to remember foil blocking is an artisan craft and slight variations and irregularities are to be expected. This is part of what makes foil blocking so special.